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Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013
 
The requirements for those selling to consumers are that the consumer receives the same information when buying food at a distance as they do when buying in a retail environment. Therefore, all mandatory food information must be available before the purchase is concluded and at the moment of delivery and it must be available to the consumer with no additional costs…”
With immediate effect; in accordance and compliance with new EU legislation (EU) No 1169/2011 due 16th December 2014; should you require full ingredients, allergens, nutritional table information, storage instructions or preparation instructions not already listed here, please contact us. We make this available to you by email request at no extra cost to you before you commit to any purchase. Use by/best before dates also available. This site is updated regularly. Information may be captured and displayed as a photo image.

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We hope that you are happy with your purchase from British Food Shop. We understand that purchasing online can be daunting so we have outlined some example issues that should help address the ‘what if…’

Please note that purchase of any item is inclusive of the terms and conditions of sale which supersede the listing content in some cases. These terms include all our advertising platforms. When reference is made to them this applies only to the named platform.

Our Service Promise including Terms & Conditions 2014

General:

We will always send you the freshest stock available in trade circulation at the time of your order. In some circumstances products may naturally have a use by date of less than 2 months, for example crisps. We check our stock dates regularly and will never send you product dated less than 1 month unless this is the only option, and without contacting you in advance for permission.

We want you to be completely satisfied with your purchase, that’s why are happy to provide any food use by date in advance of your purchase. Dates change daily so please just ask. The use by date is not a valid reason for return afterwards.

We cannot accept any complaints concerning alternative use of an item other than for what it is intended.

We work tirelessly to provide 100% customer satisfaction. You must advise us of any issues in relation to purchases by email; and allow us the opportunity to resolve issues within our control to your satisfaction.

We are happy to assist you with manufacturer’s details if you have any complaint that is reasonably out of our control.

Delivery:

The majority of our parcels are sent with tracking for your peace of mind. If you are unsure why your parcel has not yet been received or if you have missed the courier, we are happy to check for you. Please contact us via phone, message or email. 

After you have purchased your item it may be necessary to contact you about an aspect of your item or delivery. Please ensure you watch out for messages and respond to courier calling cards promptly to avoid delays.

We only deliver to your PayPal address, if applicable. Please ensure your details are updated regularly. We are not responsible for any delays or errors resulting from incorrect information provided.

In the unusual case that you may experience a problem with your delivered parcel this must be reported to us within 24 hours of receipt of the parcel to enable us to take swift action for you.

In the unusual event that you receive a different product or quantity in error; please contact us within 24 hours of receipt. We apologise and will immediately investigate this upon your notification. We will always promise to rectify any error that is our fault or within our control. You must allow us the opportunity to do this for you.

You must send photographic evidence to support communications via email message as necessary.

We are not responsible for delivery delays caused by adverse weather.

Returns/Refunds:

We reserve the right to refuse return of a product.

Should a parcel be returned to us un-delivered by the courier after 3 attempts; re-delivery charges will apply. The cost of original postage and fees will be deducted from any resulting refund if you choose to abandon your product.

If you change your mind you must obtain our authority in writing to return an item. You have 14 days from the date you have received the goods to inform us that you wish to return the goods, and then an additional 14 days from when you have informed us until the goods needs to be received by us. Food products by UK law may only be returned if unopened in the original condition. With the exception of faulty goods you must return items at your own expense. We recommend you use a comparable tracked postage method and obtain proof of posting and communicate this to us. We recommend that you photograph the item to prove it was sent in perfect condition as we are unable to refund an item that has been damaged/not in perfect resale condition upon return.

Under Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013; by law food products must be returned within 14 days of notification of a return, in their original sealed re-saleable condition.

We access the freshest stock to send you daily, so we do not refund partially consumed or opened goods. If you have opened your product and consider an item is not to your own satisfaction, we are happy to provide the manufacturers contact details. If you wish us to handle this on your behalf you must first return the goods to us.

We reserve the right to verify any fault upon receipt of goods.

With the exception of faulty goods; returned items are subject to deduction of original postage (even if sold as ‘freepost’) and associated seller fees before refunding.

Damaged Goods:

We go to great lengths to ensure your parcel is packaged and labelled to advise on handling. However, sometimes factors that are out of our control happen such as transit damage.

If your parcel is visibly damaged you need to refuse delivery and notify us in writing within 24 hours.

Other damage claims must be supported by photographic evidence within 24 hours of receipt to enable a claim against the courier and swift rectification by way of refund/replacement to your satisfaction.

Delivery Areas:

We reserve the right to use an alternative carrier or upgrade your delivery service to that listed if we deem it in your better interest.

IMPORTANT DELIVERY INFORMATION - PLEASE NOTE: 'Other Courier ' Postcode surcharge list: IM, HS, ZE = £2 more.

No delivery available to Channel Islands, please contact us for a competitive rate via an alternative carrier.

*IMPORTANT EXPRESS DELIVERY INFORMATION - PLEASE NOTE: 'Other 24 Hour Courier' Postcode exceptions list (subject to change without notice)

Two day service instead of 24hr - at same mainland price: AB30-35, AB 41-54, G83

Scottish Highlands (two day service - £12 surcharge) includes postcodes: FK17-21, GY, HS0-8, IV, KW0-14, PA20-99, PH15-32, PH34-48, AB36-38 AB34-48 and all IV postcodes.

Scottish Islands (two day service - £12 surcharge) includes postcodes: HS9, IV40-51, IV55-56, KA27-28, KW15-99, PA20-99, PH33 PH49-99, ZE.

Cornwall postcodes: TR21-25

Northern Ireland postcodes: BT, D

Other Islands: IM, JE, GY etc.

Copyright: Mega Vend Ltd 2016