We hope that you are happy with your purchase from British Food Shop. We understand that purchasing online can be daunting so we have outlined some example issues that should help address the ‘what if…’

Please note that purchase of any item is inclusive of the terms and conditions of sale which supersede the listing content in some cases. These terms include all our advertising platforms. When reference is made to them this applies only to the named platform.

Our Service Promise including Terms & Conditions 2014

General:
We will always send you the freshest stock available in trade circulation at the time of your order. In some circumstances products may naturally have a use by date of less than 2 months, for example crisps. We check our stock dates regularly and will never send you product dated less than 1 month unless this is the only option, and without contacting you in advance for permission.
We want you to be completely satisfied with your purchase, that’s why are happy to provide any food use by date in advance of your purchase. Dates change daily so please just ask. The use by date is not a valid reason for return afterwards.
We cannot accept any complaints concerning alternative use of an item other than for what it is intended.
We work tirelessly to provide 100% customer satisfaction. You must advise us of any issues in relation to eBay purchases through the eBay message system; and allow us the opportunity to resolve issues within our control to your satisfaction before leaving feedback. Feedback manipulation or negative feedback given without prior communication is not allowed.
We are happy to assist you with manufacturer’s details if you have any complaint that is reasonably out of our control.

Delivery:
All our parcels are sent with tracking for your peace of mind. If you are unsure why your parcel has not yet been received or if you have missed the courier, we are happy to check for you. Please contact us via phone, message or email. Please do not open an eBay case.
After you have purchased your item it may be necessary to contact you about an aspect of your item or delivery. Please ensure you watch out for messages and respond to courier calling cards promptly to avoid delays.
We only deliver to your PayPal address. Please ensure your details are updated regularly. We are not responsible for any delays or errors resulting from incorrect information provided.
In the unusual case that you may experience a problem with your delivered parcel this must be reported to us within 24 hours of receipt of the parcel to enable us to take swift action for you.
In the unusual event that you receive a different product or quantity in error; please contact us within 24 hours of receipt. We apologise and will immediately investigate this upon your notification. We will always promise to rectify any error that is our fault or within our control. You must allow us the opportunity to do this for you.
You must send photographic evidence to support communications via eBay message as necessary.
We are not responsible for delivery delays caused by adverse weather.

Returns:
We reserve the right to refuse return of a product.
Should a parcel be returned to us by the courier re-delivery charges will apply. The cost of original postage and fees will be deducted from any resulting refund if you choose to abandon your product.
If you change your mind you must obtain our authority in writing to return an item. The item may only be returned within 7 days of receipt and if unopened in the original condition. Unfortunately in this case you must return the item at your own expense. We recommend you use a comparable tracked postage method and obtain proof of posting and communicate this to us. We recommend that you photograph the item to prove it was sent in perfect condition as we are unable to refund an item that has been damaged/not in perfect resale condition upon return.
Under the Distance Selling Regulations 2000, by law food products are non-returnable.
We access the freshest stock to send you daily, so we do not refund partially consumed or opened goods. If you have opened your product and consider an item is not to your own satisfaction, we are happy to provide the manufacturers contact details. If you wish us to handle this on your behalf you must first return the goods to us.
We reserve the right to verify any fault upon receipt of goods. With the exception of faulty goods; returned items are subject to deduction of original postage (even if sold as ‘freepost’) and associated seller fees before refunding.

Damaged Goods:
We go to great lengths to ensure your parcel is packaged and labelled to advise on handling. However, sometimes factors that are out of our control happen such as transit damage.
If your parcel is visibly damaged you need to refuse delivery and notify us in writing within 24 hours.
Other damage claims must be supported by photographic evidence within 24 hours of receipt to enable a claim against the courier and swift rectification by way of refund/replacement to your satisfaction.

Delivery Areas:
We reserve the right to use an alternative carrier or upgrade your delivery service to that listed if we deem it in your better interest.
IMPORTANT DELIVERY INFORMATION - PLEASE NOTE: 'Other 48 Hour Courier ' Postcode surcharge list: IM, HS, ZE = £2 more.
No delivery available to Channel Islands, please contact us for a competitive rate via an alternative carrier. *IMPORTANT EXPRESS DELIVERY INFORMATION - PLEASE NOTE: 'Other 24 Hour Courier' Postcode exceptions list (subject to change without notice)
Two day service instead of 24hr - at same mainland price: AB30-35, AB 41-54, G83
Scottish Highlands (two day service - £12 surcharge) includes postcodes: FK17-21, GY, HS0-8, IV, KW0-14, PA20-99, PH15-32, PH34-48, AB36-38 AB34-48 and all IV postcodes.
Scottish Islands (two day service - £12 surcharge) includes postcodes: HS9, IV40-51, IV55-56, KA27-28, KW15-99, PA20-99, PH33 PH49-99, ZE.
Cornwall postcodes: TR21-25
Northern Ireland postcodes: BT, D
Other Islands: IM, JE, GY etc.

Copyright: Mays International Group Limited 2023